Contact us
Last updated 25 August 2026.
Email is the fastest route
For any question about a product, or help with an order, email theteam@customersupport.care. Someone reads it seven days a week and you will have a reply inside one business day.
If it is about an order you have already placed
Start at the track your parcel page, because most order questions are answered by the tracking itself. If you still need us, include your order number and the email address you used at checkout in your message, and we can find it straight away.
Tracking numbers are emailed when the parcel actually ships, which is normally 24 to 48 hours after you order. We do not receive a code before the carrier collects it, so there is nothing to send you before then.
Phone
International call centre: +66 98 391 3877
Where we are
There is no shop to visit. We are an online furniture warehouse, which is where the price difference comes from.
Australia administration
Suite 307, Norwest Central
12 Century Circuit
Norwest NSW 2153
Australia
Furniture Warehouse (interosa.live) is a division of BuyFactory Direct Pty Ltd, ABN 30 656 628 938.
Wholesale and bulk
Trade, resale and bulk orders go through the wholesale page. Tell us what you need and the quantity, and we will quote it.
Before you order
If you are not sure whether a piece fits your room, or whether it will get through the door and round the stairs, ask before you buy rather than after. Where a supplier does not publish a figure we will say so rather than guess it, and if a piece is the wrong answer for your space we would rather tell you.
Frequently asked questions
What is the fastest way to reach you?
Email theteam@customersupport.care. Someone reads it seven days a week and you will have a reply inside one business day.
What should I include if it is about an order?
Your order number and the email address you used at checkout. With those two we can find the order straight away.
Is there a phone number?
Yes, an international call centre on +66 (0) 98 391 3877. Email is faster for order questions because it puts the order number in front of the person answering.
Can I visit a showroom?
No. There is no showroom and no collection point. We are an online retailer with an administration address at Suite 307, Norwest Central, 12 Century Circuit, Norwest NSW 2153, which is not a shop.
When will I get my tracking number?
When the parcel actually ships, normally 24 to 48 hours after you order. We do not receive a code before the carrier collects it, so there is nothing to send before then.
How do I make a complaint?
Email caseresolution@customersupport.care with your order number and as much detail as you can. Our complaints handling policy sets out what happens next.
How much is delivery?
Free on orders of $100 or more, and $25 below that. Express Shipping is $25 and is charged whatever the order is worth. The charge is shown in the basket before you pay.
How long does delivery take?
Australia wide delivery takes 5 to 7 days, after a 24 to 48 hour handling time, so allow about a week end to end.
Where do you deliver to?
Across Australia, to every state and territory. If you are outside Australia, ask us before ordering and we will tell you whether we can reach you and what it would cost.